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Tech Professional Indemnity

IT liability insurance for tech businesses. Helps with claims from mistakes, breaches or outages.

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— The Basics

What is

Tech Professional Indemnity

Tech Professional Indemnity is designed to protect your business if a client says your tech services or advice caused financial loss from errors, delays or a data breach. It can help cover defence costs, claims, and the legal work involved in responding.

At upcover, we connect you with insurers who understand tech, so you can take on work with confidence and keep your business moving without nasty surprises.

— Why it Matters

Why is it important?

Tech projects move fast, but slip ups can cost real money. A missed deadline, outage, or security issue can trigger complaints, refunds, or legal actions. Even if you're right, you still need to respond before it escalates.

Tech Professional Indemnity may help with defence costs and compensation, so one dispute doesn't wipe out your profit. At upcover, we'll match you with cover that fits your work.

— The Basics

What is

Tech Professional Indemnity

Tech Professional Indemnity is designed to protect your business if a client says your tech services or advice caused financial loss from errors, delays or a data breach. It can help cover defence costs, claims, and the legal work involved in responding.

At upcover, we connect you with insurers who understand tech, so you can take on work with confidence and keep your business moving without nasty surprises.

— Why it Matters

Why is it important?

Tech projects move fast, but slip ups can cost real money. A missed deadline, outage, or security issue can trigger complaints, refunds, or legal actions. Even if you're right, you still need to respond before it escalates.

Tech Professional Indemnity may help with defence costs and compensation, so one dispute doesn't wipe out your profit. At upcover, we'll match you with cover that fits your work.

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Businesses Covered

Choose from over 1,000+ business types

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Coverage Highlights

What is Covered under

Tech Professional Indemnity

Insurance

Here’s what this policy typically helps with. Exact cover depends on your insurer and wording.

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Claims Examples

Common

Tech Professional Indemnity

Insurance Claims

Simple, real-world examples to help you better understand how coverage might work with this policy.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S EXCLUDED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Product Reaction

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S EXCLUDED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S EXCLUDED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

During a server migration, a backup job is missed and a client's project files are overwritten. They can't bill their customers and they pay for data recovery and rework. They claim you caused the loss and want compensation.

WHAT IT'S COVERED

IT liability insurance can help with claims from lost or damaged client data linked to your work, plus defence costs where covered.

Client Data Sent Wrong
SCENARIO

You roll out a new CRM for an Aussie client. A config mistake breaks integrations and the go live slips by 3 weeks. The client says they lost sales and paid contractors to fix it, and they demand you cover their costs.

WHAT IT'S COVERED

Technology professional liability can respond to claims alleging your IT services caused a loss, including defence costs where covered.

Project Delay and Loss
SCENARIO

You publish a case study or LinkedIn post about a tricky project. A competitor in Australia says you made false claims about their product or reputation and threatens to sue. They demand an apology, takedown and damages.

WHAT IT'S COVERED

Many IT professional insurance policies include cover for inadvertent defamation, plus legal defence costs where covered.

Defamation in Marketing
SCENARIO

You deliver a website build and later the client receives a letter saying a theme, image or code snippet infringes copyright or a trade mark. The client sues you for their legal costs and the expense to replace the work.

WHAT IT'S COVERED

Technology liability insurance can respond to inadvertent IP infringement claims (not patents) and help pay defence costs.

IP Infringement Claim
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Benefits

Why Businesses trust upcover

Get quotes in minutes, adjust your cover as your business evolves, and lean on expert support to help you make confident insurance decisions.

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Who It’s For

Who needs

Tech Professional Indemnity

Insurance?

Types of businesses who might be contractually required or recommended to take out this insurance.

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Exclusions

Typical Exclusions under

Tech Professional Indemnity

Insurance?

Common examples of what is generally outside cover. Check the insurer policy wording to confirm the details.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S EXCLUDED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

February 23, 2026

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S EXCLUDED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S EXCLUDED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

While installing hardware at a client site, a loose cable you left across a walkway trips a visitor. They injure their back, and the client also says the cable damaged a server rack. They seek medical costs and repairs.

WHY IT'S EXCLUDED

Tech business insurance covers financial loss. Physical injury or property damage is often excluded and usually sits with public liability.

Physical Injury or Damage
SCENARIO

You sign a client contract with a $50k per day service credit if the platform is late, plus an indemnity for any losses regardless of fault. Delivery slips, and the client demands the service credits and liquidated damages.

WHY IT'S EXCLUDED

Contract penalties and service credits are often excluded. Cover usually applies only to liability you'd have even without the contract.

Contractual Liability
SCENARIO

To win a contract, you promise a security feature in writing that you know doesn't exist, and you sign off the go live anyway. After a breach, the client says you acted dishonestly and sues for damages and legal costs.

WHY IT'S EXCLUDED

IT liability insurance usually excludes dishonest or criminal acts. It's made for errors and oversights, not intentional wrongdoing.

Dishonest or Criminal
SCENARIO

You notice a bug in a client's live system, but you keep working and hope it goes away. Two months later the client says the bug caused a big outage and lost revenue, and they make a claim after you've taken out the policy.

WHY IT'S EXCLUDED

Known issues before the start date are usually excluded. If you were already aware of the problem, the policy may not respond later.

Prior Known Circumstances
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Price Factors

Factors Affecting Cost of

Tech Professional Indemnity

Insurance

Your premium is based on your details and the cover options you choose. There is no one set price for every business.

What Affects your

Tech Professional Indemnity

Insurance Premium?

Services

What you do matters. App dev, managed IT, cyber, cloud and payments can be priced differently. The more critical your work is to a client’s operations, the higher the risk insurers may rate.

Revenue

Turnover is a simple size check. Higher revenue often means more projects, bigger contracts and larger losses if something goes wrong, so premiums can increase as your annual turnover grows.

Cover limit

Higher limits usually cost more because the insurer may pay more on a claim. Choosing a limit that matches your client contracts and risk appetite helps balance protection and price.

Claims history

Past claims or incidents can increase premiums. Even if nothing was paid, a history of disputes, complaints or near misses can signal higher future risk to insurers.

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Explore More

Explore our Coverage Library

Browse from a range of cover types to match your business’ unique needs.

Cyber & Technology Liability

Covers physical damage or injury from your work.

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Professional Indemnity

Covers claims arising from professional services & errors

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Public & Products Liability

Covers third-party claims from injury or property damage

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Management Liability

Covers claims arising from management decisions & workplace issues

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FAQs

Tech Professional Indemnity

Insurance Queries

What is Tech Professional Indemnity insurance in Australia?

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Tech Professional Indemnity is a type of professional indemnity designed for tech businesses. It can respond if a client alleges you caused them loss through your tech services or tech products, such as an error, omission, or breach of professional duty.
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What is Tech Professional Indemnity insurance in Australia?

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What does Tech Professional Indemnity cover?

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Depending on the wording, Tech Professional Indemnity may include compensation and defence costs for claims, unintentional breach of contract, privacy or confidentiality breaches, intellectual property infringement (commonly non patent only), and defamation and media type claims.
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What does Tech Professional Indemnity cover?

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Who needs Tech Professional Indemnity (IT consultants, MSPs, software developers and SaaS providers)?

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It is commonly relevant for businesses that design, build, implement, maintain, host, or advise on technology, including IT Consultants, MSPs, Software Developers and SaaS Providers, Systems Integrators, and Data and Migration Specialists.
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Who needs Tech Professional Indemnity (IT consultants, MSPs, software developers and SaaS providers)?

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Does Tech Professional Indemnity cover software bugs, failed deployments and service outages?

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It may respond where a third party claims compensation because your work failed, such as a bug, misconfiguration, or failed deployment. Important limitations commonly apply including known defects, your own rectification costs, and downtime type claims.
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Does Tech Professional Indemnity cover software bugs, failed deployments and service outages?

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Does Tech Professional Indemnity cover third-party claims for financial loss caused by your tech services?

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Often yes, this is a core purpose of the cover, subject to the policy terms and the specific allegation. Tech Professional Indemnity is typically structured to pay covered loss and defence costs arising from claims for compensation tied to your tech services or products.
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Does Tech Professional Indemnity cover third-party claims for financial loss caused by your tech services?

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Does Tech Professional Indemnity cover breach of contract and failure to deliver a project on time?

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Some wordings include cover for unintentional breach of contract. However, many policies exclude liability you assume under contract beyond what the law would imply, and often exclude contractual penalties like liquidated damages.
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Does Tech Professional Indemnity cover breach of contract and failure to deliver a project on time?

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Does Tech Professional Indemnity cover data loss or corruption caused by your work?

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Some wordings provide cover for certain costs to restore or reconstitute documents and data when the loss or damage is unintentional. Note that cyber events are often treated differently and may require a separate cyber policy.
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Does Tech Professional Indemnity cover data loss or corruption caused by your work?

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Does Tech Professional Indemnity cover subcontractors, contractors or offshore developers working under you?

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It often can, particularly where you are legally responsible for work performed "on your behalf" by subcontractors or consultants, but the scope depends on the wording and your contracts.
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Does Tech Professional Indemnity cover subcontractors, contractors or offshore developers working under you?

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Does Tech Professional Indemnity cover intellectual property infringement (non-patent) in tech services?

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Many tech PI wordings focus on non patent IP, such as copyright, trade mark, or similar allegations, and may set a sublimit for this cover. It is common for patent to be excluded, or only available in limited form.
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Does Tech Professional Indemnity cover intellectual property infringement (non-patent) in tech services?

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Does Tech Professional Indemnity cover media liability (defamation, content and infringement claims)?

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Some wordings include cover for unintentional defamation, libel, or slander as part of the professional liability cover. This can matter for tech businesses that publish content, host user content, or provide marketing and digital services alongside software.
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Does Tech Professional Indemnity cover media liability (defamation, content and infringement claims)?

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Does Tech Professional Indemnity cover work performed overseas or for international clients?

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Often yes, but it depends on the policy's territorial limits and jurisdiction. Territory is commonly worldwide, but commonly excluding the United States and Canada unless an optional extension is arranged.
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Does Tech Professional Indemnity cover work performed overseas or for international clients?

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Is Tech Professional Indemnity a claims-made policy?

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Yes, it is commonly written on a claims made and notified basis, meaning the claim generally needs to be first made and reported during the policy period (or an applicable reporting extension).
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Is Tech Professional Indemnity a claims-made policy?

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What is a retroactive date and how does retroactive cover work?

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A retroactive date is the date from which your past work can be considered for cover under a claims made policy. A claim might be made today about work you did years ago, but it generally needs to relate to conduct after the retroactive date shown in the schedule.
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What is a retroactive date and how does retroactive cover work?

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What is not covered by Tech Professional Indemnity (common exclusions)?

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Common exclusions include previously known claims or circumstances, deliberate/fraudulent/dishonest conduct, liquidated damages and contractual penalties, your own costs to rectify work, cyber events, and downtime or cost guarantee related claims in some wordings.
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What is not covered by Tech Professional Indemnity (common exclusions)?

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How do I make a claim on Tech Professional Indemnity?

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Notify as soon as you become aware of a claim made against you, or a circumstance that might reasonably lead to a claim. Stop and document, notify promptly, provide key details, and follow the insurer's process without admitting liability.
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How do I make a claim on Tech Professional Indemnity?

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Blogs

From our Blog

Coverage, risk management and compliance, explained in plain English.

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