A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT'S EXCLUDED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Product Reaction
SCENARIO
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT'S EXCLUDED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
SCENARIO
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT'S EXCLUDED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
SCENARIO
Your agency builds a plugin for a client’s website. A coding mistake exposes an admin page and the client’s database is accessed. The client claims your work caused their loss and demands you pay legal costs and damages.
WHAT IT'S COVERED
Cover may include claim expenses and damages you are legally obligated to pay if a client alleges your tech services error caused loss.
Software error claim
SCENARIO
Your ecommerce site is hit by a denial of service attack on a busy weekend. Customers cannot check out and your staff cannot access cloud systems. You lose sales and pay for extra IT help to restore service and keep orders moving.
WHAT IT'S COVERED
Cover may include lost income and extra costs if your systems are interrupted by a covered incident, after the waiting period.
Website taken offline
SCENARIO
A laptop with customer records is stolen from a car. You later learn the files were accessed. You need forensic help, legal advice, customer notices, and credit monitoring. A customer alleges you failed to protect their data.
WHAT IT'S COVERED
Cover may include breach response costs (forensics, legal advice, notifications) and cyber liability insurance for claims from others.
Customer data breach
SCENARIO
A staff member clicks a fake invoice link. Ransomware encrypts your laptops and server and a note demands payment. You cannot access bookings, invoices or files for two days while experts help you contain the attack.
WHAT IT'S COVERED
Cover may include cyber extortion expenses and breach response support to investigate, contain, and recover, with insurer consent.
Ransomware locks files
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
Benefits
Why Businesses trust upcover
Get quotes in minutes, adjust your cover as your business evolves, and lean on expert support to help you make confident insurance decisions.
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Who It’s For
Who needs
Cyber Insurance
Insurance?
Types of businesses who might be contractually required or recommended to take out this insurance.
Technology
Tech businesses rely on systems and client data. A single security failure can trigger outage losses, breach costs and regulatory action.
Healthcare
Healthcare providers hold sensitive patient data. A breach can lead to notification costs, legal defence, downtime losses and privacy investigations.
Professional Services
Professional services firms store client data and funds. Phishing, fraud or breaches can trigger liability claims, response costs and lost income.
Financial Services
Financial services handle payments and sensitive data daily. Fraud, system failure or breach can mean major losses, claims and regulator scrutiny.
Retail
Retailers process card payments and customer data. A cyberattack can cause PCI penalties, business interruption and costly breach response.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT'S EXCLUDED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
February 23, 2026
SCENARIO
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT'S EXCLUDED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
SCENARIO
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT'S EXCLUDED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
SCENARIO
A competitor claims your app uses their patented feature and you copied their design. They sue for infringement and demand damages and an order to stop selling your software. You lodge a claim for the legal costs and payout.
WHY IT'S EXCLUDED
IP infringement claims like patent or trade secret disputes are excluded. An exception may apply to some software copyright claims.
Copyright or IP dispute
SCENARIO
A storm knocks out the NBN in your area. Your phones and internet drop and your cloud POS cannot connect. You lose a day of sales and ask for business interruption cover, but there was no cyber attack on your provider.
WHY IT'S EXCLUDED
Outages from third party utilities or telecoms are excluded, unless the provider’s downtime is directly caused by its own security failure.
Power outage at provider
SCENARIO
Before you buy cyber insurance, you already know your customer portal has been hacked and data may be leaking, but you do not tell the insurer. Two weeks into the policy, customers complain and you lodge a claim for breach response costs and liability.
WHY IT'S EXCLUDED
Incidents known or reasonably foreseeable by a senior executive before cover starts are excluded. Matters already notified elsewhere are too.
Known issue before cover
SCENARIO
A director secretly redirects customer payments to a personal account and hides it in the books. When it is discovered, customers demand refunds and you ask the policy to pay the loss, plus legal costs to defend the business.
WHY IT'S EXCLUDED
Dishonest or fraudulent acts by, or known by, a senior executive are excluded. Defence costs may be paid until a final decision is confirmed.
Fraud by an executive
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
Price Factors
Factors Affecting Cost of
Cyber Insurance
Insurance
Your premium is based on your details and the cover options you choose. There is no one set price for every business.
What Affects your
Cyber Insurance
Insurance Premium?
Explore More
Explore our Coverage Library
Browse from a range of cover types to match your business’ unique needs.
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Our Partners
FAQs
Cyber Insurance
Insurance Queries
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Blogs
From our Blog
Coverage, risk management and compliance, explained in plain English.
Why Your Business Needs Cyber Security Insurance Today
Protect your business from cyber threats! Learn why cyber security insurance is essential to cover financial losses from data breaches and cyber attacks.
Cyber insurance is something that you may have heard about or been told to buy, but do you really know what it is and why it's important for your business?
Are you looking to mitigate the risks of a cyber attack on your business with cyber insurance? Can you use cyber insurance as a risk mitigation strategy?
We’re on a mission to become a top-5 insurance distributor within the next decade, challenging legacy incumbents by providing a unique opportunity for forward-thinking agents.
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The information contained on this website is general advice only and has been prepared without taking into account your individual needs, objectives and financial situation. It should not be relied upon as advice. All insurance products are subject to the terms, conditions, limits and exclusions contained in the relevant policy wording and Product Disclosure Statement. Before deciding whether a particular insurance product is right for you, please consider your personal circumstances and read the relevant Product Disclosure Statement, Target Market Determination, Policy Wording, and Financial Services Guide.
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