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Errors & Omissions

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What is Errors & Omissions Insurance?

Claims typically covered by other insurance:

Bodily injury/property damage (BI/PD): Should be covered by General Liability (GL), property, workers’ comp, or employers liability.
Product liability: Should be covered under GL or a standalone product liability policy.
Securities violations: Covered under a Directors & Officers (D&O) policy.
Pollution: Should be handled by a pollution or environmental impairment policy.
Employee benefits or ERISA violations: Covered by fiduciary liability insurance.
Professional services: Should be addressed by an Errors & Omissions (E&O) policy.
Contract breaches: Non-“insured contracts” usually fall under E&O.
Workplace issues (e.g., harassment, discrimination): Covered by Employment Practices Liability Insurance (EPLI).

Common cyber policy exclusions and considerations:

Bodily Injury & Property Damage
Typically excluded in cyber policies and covered under GL or workers’ comp. However, some carvebacks exist—such as damage to hardware caused by a covered cyberattack or contingent mental anguish claims triggered by a cyber event. Language should ideally be narrowed to “for” rather than “arising out of.”

Contractual Liability

Cyber policies aren’t meant to backstop all contracts. Claims for breach of contract are generally excluded, unless they involve breaches of confidentiality/security obligations, PCI compliance, or IP indemnities in third-party contracts.

Intellectual Property

Most cyber policies exclude IP claims—especially patents. Some offer limited content liability coverage for things like copyright infringement (e.g., website content). Software copyright coverage may be available through specific carvebacks, depending on the carrier.

Intentional Acts & Dishonesty

Intentional acts are usually excluded—but exceptions exist. For instance, some carriers offer “rogue employee” coverage for unauthorized acts by staff, unless senior leadership was aware. Look for policies requiring a “final, non-appealable adjudication” before denying coverage, and no imputation of wrongdoing across insureds.

Internet Infrastructure Failures

This is the cyber equivalent of a war exclusion—cyber policies don’t cover large-scale internet outages (e.g., DNS failures). Coverage is designed for isolated incidents, not systemic infrastructure breakdowns. Coverage for DNS issues like the Dyn attack (2016) varies by carrier.

Unlawful Data Collection & Communications

Cyber policies often exclude coverage for unlawful data collection, scraping, or violations of TCPA/CAN-SPAM. This is a key concern for data-driven businesses and should be reviewed carefully.

Theft of Funds

Cyber policies may cover legal liability and breach response costs, but direct reimbursement for stolen funds usually falls under a crime policy. Some carriers are willing to extend limited coverage for this.

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FAQ

Related Questions

Do startups need management liability insurance?

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Management liability insurance can be relevant for startups, even before a full board is in place. It is a type of business insurance designed to respond to certain claims made against a company and its managers about how the business is run.
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Do startups need management liability insurance?

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Do startups need directors and officers (D&O) insurance?

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Not always, but it is commonly requested once a startup has external investors, a board, or plans to scale. D&O is designed to respond to claims alleging wrongful acts in managing the company, subject to the policy terms.
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Do startups need directors and officers (D&O) insurance?

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When should a startup buy business insurance?

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It is often recommended to consider business insurance before you need it urgently, because the trigger is usually a contract, a hire, or a change in risk. Common times startups arrange insurance include before signing larger customer contracts, before raising capital, and before hiring employees. It is also common to consider cover before you start handling meaningful customer data, or before launching a physical product.
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When should a startup buy business insurance?

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What insurance do venture-backed startups typically need?

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Venture backed startups often see insurance needs come up earlier than other businesses, mainly because of investor expectations and enterprise contract requirements. Directors and officers insurance is often requested around or after a funding round, especially if the company is adding a board or independent directors. Professional indemnity, sometimes described as errors and omissions, is also commonly required in customer contracts, particularly for SaaS and technology services. Cyber insurance is often expected if you store customer data, process sensitive information, or connect into client systems. Employment practices liability becomes more relevant as headcount grows and hiring increases, because the risk of employment related claims generally rises with the size of the team. Example: After raising a Seed or Series A round, investors may ask the company to put directors and officers insurance in place as part of improving governance and meeting common board expectations.
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What insurance do venture-backed startups typically need?

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