A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT'S COVERED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Property in Your Care
SCENARIO
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT’S COVERED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
SCENARIO
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
WHY IT’S COVERED
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
SCEANRIO
A client asks you to move their laptop and handbag to a side table while you clean. Your vacuum cord catches the table, the items fall, and a tablet inside cracks. The client asks you to cover repair and replacement costs.
WHY IT'S COVERED
Legal Liability can extend to damage to property not owned by you but in your physical or legal control, up to the policy limit.
Property in Your Care
SCEANRIO
You mop an apartment lobby near the lift and the floor remains slippery. A delivery driver misses the warning sign, slips, injures their wrist and needs time off work. They claim you failed to manage the hazard properly.
WHY IT'S COVERED
Public liability insurance for cleaners can cover personal injury claims resulting from an Occurrence linked to your cleaning work.
Public Injury
SCEANRIO
During a bond clean, your sprayer leaks degreaser onto a polished timber floor. The chemical strips the finish across the hallway, and the property manager invoices you for sanding, resealing and lost rent while repairs are completed.
WHY IT'S COVERED
Legal Liability (cleaner public liability) can cover third-party property damage caused by your cleaning activities at a client's property.
Client Property Damage
SCEANRIO
After a late-night office clean, your securely locked van is broken into with clear signs of forced entry. Thieves steal your commercial vacuum, polisher and cleaning chemicals worth $4,000, forcing you to pause work while replacing gear.
WHY IT'S COVERED
Tools of Trade cover can respond to theft from a securely locked vehicle or building where there's evidence of forced entry.
Tool Theft
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
Benefits
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The information contained on this website is general advice only and has been prepared without taking into account your individual needs, objectives and financial situation. It should not be relied upon as advice. All insurance products are subject to the terms, conditions, limits and exclusions contained in the relevant policy wording and Product Disclosure Statement. Before deciding whether a particular insurance product is right for you, please consider your personal circumstances and read the relevant Product Disclosure Statement, Target Market Determination, Policy Wording, and Financial Services Guide.